Return - Delivery - Reclamation
1. Return Window
Returns are accepted within 7 days from the date of delivery. This period is strict and non-negotiable.
2. Item ConditionTo be eligible for a return, items must be:
- In their original, unused condition
- Unopened, with all original packaging intact
- Free of any use marks, damage, or signs of wear
Items that do not meet these conditions will not be accepted for return, regardless of the reason.
3. Reporting a Defect or DissatisfactionAny issue — whether a product defect or simply not liking the item — must be reported directly to our Customer Service team within the 7-day window stated above.
- Contact made after the 7-day period will be considered outside the return window and will not be accepted under any circumstances.
- Requests can be submitted through channels like Customer Service - Social media) are valid as return requests.
- Refunds are issued via the original payment method used at checkout.
- For Cash on Delivery (COD) orders, the refund will be sent via:
- Vodafone Cash, or
- InstaPay, or
- Any other e-wallet agreed upon with the customer
A shipping fee of 80 EGP will be deducted from the refunded amount in all return cases.
6. Summary of Conditions| Requirement | Condition |
|---|---|
| Return window | 7 days from delivery |
| Item condition | Original, unopened, no use marks |
| Reporting deadline | Within 7 days — via Customer Service only |
| Late reports | Not accepted, no exceptions |
| Refund method | Original payment method / Vodafone Cash / InstaPay (for COD) |
| Shipping deduction | 80 EGP |
This policy applies to all orders shipped within Egypt. By placing an order, the customer agrees to the terms outlined above.